Frequently Asked Questions

General Terms and Conditions
Help/Frequently Asked Questions:

Q: Why do I need to set up an account?

Once you've set up an account, you can shop at Allstrap faster and easier. Your account will automatically store your billing and shipping information plus any additional shipping addresses. This information will appear automatically where needed during the purchase and checkout process. You won't have to retype it each time you make a purchase.

Q: What is my Billing Information?

When prompted for billing information, please provide the address to which the bill or invoice should be sent. You will be asked to provide shipping information separately.

Q: What types of payment do you accept?

We accept Visa, Master Card, and American Express Cards. Payment in advance, wire transfers (after account is set up), and personal checks are accepted. Additionally, once you have established credit with Allstrap, you will be set up on Net 30 day terms.

Q: How do I establish credit with Allstrap?

An account will be established when you place your first order with Allstrap. Open account terms of Net 30 days after shipment are extended to firms listed and satisfactorily rated by Dun and Bradstreet. If your company is not rated with D&B, please provide us with the name and address of your bank plus three credit references. To expedite your first order, please feel free to use one of the following credit cards: Master Card, VISA, or American Express.

Q: How do I contact Allstrap?

If you have product application questions, need a special or customized product, have questions about your order, want to return merchandise, or have a freight claim problem, just call us at 866-779-2673 or 614-486-7722, or e-mail us at: sales@allstrap.com for immediate assistance.

Q: How do I request a quote?

If you need a written quotation, please e-mail us at: sales@allstrap.com. We'll respond promptly with pricing and lead times..

Q: What if I need a different color or size than what is listed in the catalog?

Allstrap has a dedicated and knowledgeable sales team who are available to assist you when you are searching for products that are not online or in the catalog, custom products, or to answer specific questions you may have about our more technical products. Call, fax, or e-mail us for information. Toll Free (US & Canada): 866-779-2673 Fax: 614-486-0510 e-mail: sales@allstrap.com.

Q: What is the remit to address?

Allstrap Steel & Poly Strapping Systems LLC    1719 Kenny Road   Columbus, OH 43212

Q: How long has Allstrap been in business?

Michael Sikora got into strapping in 1950 as a side job of profession football (He played for the Chicago Cardinals). He worked for Acme and became the strapping industry's special liaison to the rail road. Mike co-authored the AAR strapping specifications and standards. In the 60s, Mike partnered with Ernie Samuel, and pulled Samuel Steel into strapping. For a short time, Allstrap was Samuels only distribution arm. Today we manufacture and distribute Steel and Poly strapping, and the tools and systems that go along with them. We have implemented packaging and material handling solution throughout the U.S.

Q: Do your prices include freight costs?

All prices reflect Buyer's net cost in U.S. currency. The prices do not include freight, applicable federal, state, and local taxes, charges and duties, or special crating requirements for export shipment. Buyer shall pay all such costs, taxes, charges, and duties. Prices, colors, and specifications are subject to change without notice.

Q: What are your payment terms?

Sales are Net 30 Days to established customers with approved credit. New or non-established customers have these options: Pay via Credit Card. We accept Visa, Master card, and American Express. Purchase Order with approved credit. Cash in advance (wire, cashier's check, money order). If you are paying with a credit card, we will charge your card upon shipment of your order. If you are paying with a check, we will ship the order upon receipt of a check in our offices.

Q: What do I do if I have billing or accounting questions?

If you have questions concerning an invoice, freight charges, credit memo, etc., please call our 866-779-2673.

Q: What is your policy on returns or damaged shipments?

Please call 866-779-2673 for a Return Authorization number (returns will not be accepted unless accompanied by this number) and be sure to write your RA number on the shipping label. Goods are not to be returned without written permission from our company. A 25% handling charge shall be made on all goods returned, as well as reconditioning charge if required, as determined by Allstrap. Custom made products are non-returnable. All returns must be in their original packaging. Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted. Materials returned after 30 days from date of shipment will not be accepted. C.P.A. returns will not be accepted. Altered or etched items will not be accepted.

DAMAGED SHIPMENTS; RISK OF LOSS:
Buyer should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, Buyer should note the extent of the damage on the freight bill and call Allstrap and the truck company immediately. Allstrap's responsibility for loss and damage ceases when the products are accepted for shipment by the carrier. All orders are inspected prior to shipment. To protect your interests, it is strongly suggested that you check items before accepting delivery.

Ordering & Shipping:
 Allstrap is dedicated to making ordering and shipping easy. Choose the method you prefer: Ordering Online: Allstrap offers secure online order processing. Phone: Call us toll-free at 866-779-2679 (Monday-Friday 8:30 am - 5pm ET). Fax us your purchase order to: 614-486-0510 24 hours a day.

Do you have a minimum order:
 Some products have a minimum order of $300.00 or a $50.00 handling charge will apply.

Product:
Prices and charges in this catalog are effective upon publication (or immediately when displayed on our web site) and are subject to change without notice. All prices are quoted in US dollars. We reserve the right to pass on any surcharges or impose purchase restrictions or limits at any time.

RESPONSIBILITY:
The value of the defective product or material is our only liability. All technical data has been supplied by the manufacturer and is listed only as a convenience. We do not warrant or represent that the merchandise complies with the provisions of any law, particularly the Walsh-Healy Public Contracts Act, and the Occupational Safety and Health Act of 1970, and regulations promulgated there under, unless the manufacturer so warrants.

Catalog Errors:
Although all information in this catalog has been carefully checked for accuracy, errors and omissions occasionally occur and therefore are subject to correction. We regret any inconvenience. All items are priced FOB point of origin, unless otherwise specified. Wherever appropriate, we will ship via UPS. Overnight and other special shipments must be cleared in advance with our customer service representatives. All other shipments will ship either by your preferred motor freight provider or freight collect. If you wish to specify your own freight carrier, all products ordered will be shipped freight collect with the freight carrier you specify. The freight carrier will bill you for the cost of shipping according to their terms of service. Carrier Surcharges: Carriers may impose surcharges, which vary by carrier and may change at the carrier's discretion. Allstrap will pass on the surcharge.

Remittance Address If you would like to mail in a payment, please send it to: Allstrap

Contact Information:
Contact us by mail


AllStrap Steel & Poly Strapping Systems LLC

1719 Kenny Rd
Columbus, OH, 43212
United States of America
Toll-Free 1-866-779-2673

Billing or Accounting Inquirie: 
sales@allstraps.com