What is your policy on returns or damaged shipments?
Please call 866-779-2673 for a Return Authorization number(returns will not be accepted unless accompanied by this number) and be sure to write your RA number on the shipping label.
Goods are not to be returned without written permission from our company. A 25% handling charge shall be made on all goods returned, as well as reconditioning charge if required, as determined by the company. Custom made products are non-returnable (including tools or products that are special order). All returns must be in their original packaging. Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted. Materials returned after 30 days from date of shipment will not be accepted. C.P.A. returns will not be accepted. Altered or etched items will not be accepted.
DAMAGED SHIPMENTS; RISK OF LOSS:
Buyer should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, Buyer should note the extent of the damage on the freight bill and call Allstrap and the truck company immediately. Allstrap's responsibility for loss and damage ceases when the products are accepted for shipment by the carrier.
All orders are inspected prior to shipment. To protect your interests, it is strongly suggested that you check items before accepting delivery.
Carriers and Allstrap will not accept claims if damage is not noted at the time of delivery.